Giving feedback is an essential skill in the workplace, especially for professionals operating in multicultural offices where English is the language of communication.
It can be difficult for managers to find the right tone and words, as well as cultural differences to be accommodated. A careful approach can make a difference to how feedback is received and used.
With that in mind, we brought you essential tips on how to give feedback in English. Read more about the index below.
Before giving feedback
Before giving feedback, it is essential to reflect on the points to be addressed and be specific in the behavior rather than the person. Clearly defining objectives and choosing appropriate words and concrete examples helps make feedback effective.
Also, by setting up a meeting in advance and clearly communicating your goal, you allow all participants to prepare appropriately and be more receptive to the feedback that will be shared.
Use the “Sandwich” structure
The sandwich structure in feedback consists of starting with sincere and specific praise, followed by clear and direct constructive comments, which can be a powerful tool in building the careers of your employees. It is important to avoid generalizations, be specific, and provide concrete examples. Conclude with a positive comment reinforcing the recipient’s confidence in their growth potential and value to the team.
Be direct but empathetic
When giving feedback in English while considering cultural differences, being direct involves clear and balanced communication along with empathy. Recognizing the receiver’s feelings, minimizing defensiveness, and focusing on the action rather than the person helps keep the conversation productive and solution-centered.
Promote a dialogue
Transforming feedback into a two-way dialogue promotes joint development. Encouraging the expression of thoughts and feelings, asking open-ended questions, and showing interest strengthens the relationship and promotes collaboration in the workplace.
Offer support and resources
Concluding the feedback process by providing tangible support and resources is essential for fostering improvement.
• Offer recommendations for professional development courses or allocate time for mentoring and coaching sessions.
• Develop an action plan with clear objectives, deadlines, and progress markers to demonstrate your commitment to their growth and provide a roadmap for enhancement.
• Implement a follow-up system, such as regular check-in meetings or formal evaluations, to monitor progress and adjust the plan as necessary.
As highlighted in the article, giving feedback in English demands preparation, cultural sensitivity, and a strong command of the language to prevent misunderstandings.
If you feel uncertain about giving feedback in English due to language barriers, consider exploring the Business English programs available at IBS Americas in the USA for short-term solutions. Explore more details now.
● Business English Course in New York;
● Business English Course in California.